As technology changes, users must also adapt. Due to the high cost of technical training, many organizations now deliver this training in-house, and it is usually the user support specialist's responsibility to deliver this training. Students will acquire the knowledge and skills to effective plan, develop, and deliver a technical training course and will be introduced to project managemen concepts and techniques and then apply those project management skills while working with other to develop and deliver technical training course to a group of users. This course covers many of the Computing Technology Industry Association's, CTT+ certification exam objectives and the IT Project+ exam objectives. Text: approximately $100