This is a 3 day certificate course which integrates Communication De-Escalation, and Use of Force training, creating a blended approach dealing with escalated situations. This course was developed in response to the overwhelming need by industry concerning officer interactions with individuals experiencing a mental health crisis. It incorporates best practices for Communication De-escalation and situational assessments using a framework incorporated into the NUFF model. This course is instructed by 2 subject matters experts, one from the Social Sciences and one from Use of Force. In addition to the in-class sessions and testing, course participants will be involved in live scenarios and teach back sessions. Here is the current system requirements as well: . 1 GHz Processor (Intel or AMD) or higher . 1 GB RAM or higher . Windows XP (SP3) or higher . Any modern browser (IE 9 and above, Chrome, Firefox, Safari, etc.) with JavaScript and cookies enabled . Adobe Reader 8 for Windows . Monitor supporting: o 1280x1024 screen resolution o 32 bit colour . High Speed Internet Access (Cable or DSL) . Email account . Sound card with headset or speakers