ETI 1181C - Quality Systems and Workplace Dynamics ETI 1181C - Quality Systems and Workplace Dynamics 2 hours Lecture, 2 hours Lab, 3 credits Lower-Division College Credit AA Elective: No This course includes Total Quality Management (TQM) and the International Standards Organization (ISO) standards for system quality and environmental quality management; this includes items such as controls, statistical process control, and manufacturing methodologies. This course prepares students for an assessment leading to the American Society for Quality (ASQ) Certified Quality Improvement Associate (CQIA) designation. Search for Open Classes