This is an advanced course designed to help students prepare for the Microsoft Certified IT Professional Support Technician Certification. Students will learn how to install, configure and man -age Windows applications in a networked Windows environment and how to sup -port enterprise users. Students will also deploy Windows and applications using various methods, resolve installation and compatibility issues, establish group poli -cies and user profiles, perform support functions, troubleshoot user and appli -cation issues, secure the desktop and network from unauthorized use, install software upgrades and updates, perform systems monitoring and documenta-tion, and develop customer service skills.
Prerequisites: CTS 1328