This course focus on the importance of quality, its principles, tools, and methods, to measure, control, and improve perfor- mance in supply chain and manufacturing environments. Stu- dents learn how to collect, interpret, and analyze quality data to evaluate process capability and stability using techniques such as control charts, root-cause analysis, process mapping, and statistical process control (SPC). Emphasis is placed on problem-solving and continuous improvement methods that prevent defects, reduce variation, and strengthen operational reliability and enable organizations to improve efficiency, ser- vice levels, and compliance with customer and regulatory re- quirements. This course aligns with the ASQ Certified Quality Process Analyst (CQPA) body of knowledge. ing and math skills are required.