This course teaches the operational decision- making management techniques to improve the processes and productivity in organizations. Topics discussed are quality and outcomes, efficiency, demand and forecasting, work flow processes, inventory control, design of goods and services, customer experience and waiting lines, critical path and slack, positions and responsibilities of operations management, the tools and techniques available to assist in running operation, and the factors considered in the design of the systems. The course also covers managing a project from beginning to end, including how to identify needs, and define, assign, and track items, is addressed.