The study of efficient dental office management. Basic concepts to be presented will include telephone etiquette and communication. Guidelines for better interpersonal relations, methods for effective appointment control, identify types of records maintained in the dental office and the rules to maintain effective records, systems and practices, preparing written communication and define the various types of letters generated in a dental office, collection and billing, filing of patients records and procedures for tax and health insurance forms. Computer proficiency must be demonstrated by the student for course completion.