At the end of this course, students should be able to: interact professionally with inmates, visitors, and staff in a correctional setting; identify the root causes of miscommunication; use, understand, and interpret non-verbal cues; communicate properly using telephone equipment; communicate properly using portable radio unit; prepare for and conduct an interview; take notes; obtain statements when appropriate; sort information by category; arrange information in chronological order; follow correct format and content when writing a report; identify types of correctional officer reports; use proper elements of report writing; proofread and edit reports; write reports; and use a computer for report writing.